Clogged ink jet nozzles

[gosand3]

My ink jet nozzles are clogged and do not clear with multiple cleaning cycles.  Is there a way to clear or clean them?

[Jay_G24]

Hi @gosand3,

I'd like to help!

To assist better-

1. Could you brief me on the printer issue?
2. Are you facing a print quality issue?

While you respond to that,You may Clean the ink cartridge electrical contacts manually

Remove any debris or buildup from the contacts on the cartridges.

1. Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

2. Push in on the cartridge indicated in the error message to release it from the carriage.

   

3. Wipe the copper-colored contact on the cartridge with a lint-free cloth.

   

4. Slide the cartridge into its color-coded slot until it clicks into place.

5. Repeat these steps for any other cartridges indicated in the error message.

6. Close the door or lid to the cartridge access area.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[gosand3]

I have cleaned the cartridge contacts with an eraser, and wiped with a Kleenex, the BLK and the Cyan. After the first cleaning, I only get Magenta.  After the second cleaning I get full Magenta and a smear of Cyan and Yellow. Still NO BLK at all. 

[Jay_G24]

As this is a hardware issue, I’d recommend you contact HP Phone Support in your region regarding service options for your printer.

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Hope this helps!