Code error 0

[Schulzy23]

I am trying to set up my printer, and have many problems and just as I think I’ve finally worked it out this happens! I do not know why I’m receiving this error as it had just printed the printer information page moments earlier! I’m am using HP ink sent to me by HP and have my printer connected Wi-Fi Direct. This is one of a plethora of issues I’ve had since getting this printer and almost ready to give up! 

[Sneha_01]

Hi @Schulzy23,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear you're having so many issues with your printer. The error code "0" can be frustrating, especially after you've been troubleshooting. Here are some steps to help resolve this:

Troubleshooting Steps

Power Cycle the Printer:

• Turn off the printer and unplug it from the power source for about 60 seconds. Plug it back in and turn it on.

Check Ink Cartridges:

• Ensure the ink cartridges are properly installed and that there's no protective tape left on them. Remove and reseat them if necessary.

Network Connection:

• Since you're using Wi-Fi Direct, ensure that your device is connected to the printer's network. Check if any devices are trying to connect to a different network.

Update Printer Firmware:

• Check for any available firmware updates through the HP Smart app or the HP website. Sometimes updates can resolve connectivity issues.

Reset Network Settings:

• If the printer has the option, try resetting the network settings to reconfigure your Wi-Fi Direct connection.

Print a Test Page:

• Attempt to print a test page from the printer's control panel or through the HP Smart app to see if it works.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support