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Note for common printer problems
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Cold/Heat exposure printing problem

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HP Officejet Pro 8500A Plus

Hi. I recently found a printer in my family's attic that was there for a few years. It seems to work fine other then printing out yellow regardless of printing in color or B&W. I have spent lots of money in replacing all the ink cartridges and still having the issue. I hate to spend more money on it if were thinking it's never going to work correctly due to the heat/cold exposure in the attic. Do you have any suggestions?

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@travelnurse05 Welcome to HP Community!

 

Please let us know are you able to make the photocopy without nay issue/

 

Print and evaluate a Print Quality Diagnostics Page

Follow these steps to print the Print Quality Diagnostics Page.

  1. Load plain white paper into the tray.

  2. On the control panel, touch the Right Arrow () to display the second navigation screen.

  3. Touch Setup ().

  4. Touch the Down Arrow (), and then touch Reports.

  5. Touch Print Quality Report. The Print Quality Diagnostics Page prints.

    Figure : Example of a Print Quality Diagnostics Page

    1. Printer information

    2. Test Pattern 1

    3. Test Pattern 2

    4. Test Pattern 3

  6. Do an initial evaluation of the Print Quality Diagnostics Page.

    • If the patterns on the report show no defects, the print mechanism and ink supplies are working correctly. Do not continue with the steps in this solution. Skip to the solution in this document to check the image for further troubleshooting steps.

Please refer to the below link as well.

 

https://support.hp.com/in-en/product/hp-officejet-pro-8500a-e-all-in-one-printer-series-a910/4083864...

 

Also, perform the hard reset and check.

 

Turn the printer on, if it is not already on. 

 

Wait until the printer is idle and silent before you continue. 

 

With the printer turned on, disconnect the power cord from the rear of the printer. 

 

Unplug the power cord from the wall outlet. 

 

Wait at least 60 seconds. 

 

Plug the power cord back into the wall outlet. 

 

Reconnect the power cord to the rear of the printer. 

 

Turn on the printer, if it does not automatically turn on. 

 

Wait until the printer is idle and silent before you proceed 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

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