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‎12-21-2020 02:31 AM - last edited on ‎12-21-2020 06:44 AM by Retired

HP Recommended
Product: Deskjet AIO

Hi I recently purchased a new set of cartridges for my HP Deskjet Ink Advantage  3835 printer. The black cartridge seems to be fine but when i replace the new color cartridge, I get an error remove and reinstall cartridge. When I put the old cartridge back, it seems to be fine. Kindly help my  product  serial number is  [Personal Information Removed]

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‎01-04-2021 12:09 PM

HP Recommended

@Vinpra, Welcome to HP Support Community!

It is definitely a color cartridge issue and it needs a replacement.

 

If you have already performed the steps from the document HP Printer Does not Print and Error Indicates Faulty Ink Cartridge and the issue persists, it could be a hardware failure.

 

Please reach out to HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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