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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎03-28-2025 01:12 PM - edited ‎03-28-2025 01:17 PM

HP Recommended
Product: HP OfficeJet Pro 9020 All-in-One Printer

We have an Officejet pro 9020 - depleted cartridges must be replaced message - we have replaced all of the cartridges, we bought the cleaning kit and cleaned the cartridges, we downloaded the current driver, we have removed and reinstalled the cartridges, unplugged, reset - everything that has been suggested - the black cartridge is showing full but the cartridges all show to be empty.  We replaced with HP brand ink cartridges. Please advise and thank you in advance!!!

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1 REPLY 1

‎03-31-2025 02:58 AM

HP Recommended

Hi @Jodyneedshelp 

 

Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running.

 

It sounds like you've already tried a lot of troubleshooting steps—kudos for being so thorough! 

 

Here are a few additional suggestions that might help resolve the "depleted cartridges must be replaced" issue on your HP OfficeJet Pro 9020:

 

Clean the Cartridge Contacts:

  • Turn off the printer and unplug it.
  • Remove the cartridges and gently clean the copper-colored contacts on the cartridges and inside the printer using a lint-free cloth slightly dampened with distilled water.
  • Let the contacts dry completely before reinserting the cartridges.

 

Check Cartridge Authenticity:

  • Ensure the cartridges are genuine HP brand cartridges. Sometimes, even compatible third-party cartridges can cause errors.

 

Reset the Printer:

  • Unplug the printer while it's turned on.
  • Wait for 60 seconds, then plug it back in and turn it on. This can help clear any residual errors.

 

Update Printer Firmware:

  • Visit the HP Support website to check for any firmware updates for your printer. Outdated firmware can sometimes cause cartridge recognition issues.

 

Inspect the Ink Levels:

  • On the printer's control panel or through the HP Smart app, check the ink levels. If the cartridges still show as empty, there might be a sensor issue.

 

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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