Color Ink Cartridge with ink is not printing the color yellow

[Raffie2]

I have a 2022 Lenovo Yoga laptop.  My HP ENVY 7640 e-All-in-One Printer currently has a color cartridge that has ink in it, but is not printing the color Yellow into photos or on paper.  I've tried the "Clean Cartridge" in the "Printer Maintenance portion of Printer Setup, and it didn't work.  Is the printer just too old as the last firmware available and loaded was from 2020?

[Kuroi_Kenshi]

Hi @Raffie2,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Ink Levels: Firstly, ensure the ink levels for the yellow cartridge are not low. Even if there seems to be ink, it's a good idea to verify through the printer software or control panel.

Clean the Printhead: Since you've already attempted to clean the cartridges without success, consider running a second cycle of the cleaning process. Sometimes multiple cleanings can resolve dried or clogged nozzles.

Manual Cleaning: If automatic cleaning doesn't help, you can try manually cleaning the cartridge. Remove the cartridge and gently clean the printhead contacts using a lint-free cloth lightly dampened with distilled water. Be careful not to touch the nozzles directly.

Color Calibration: In some cases, performing a color calibration can help align the colors correctly. This can often be found in the printer's settings or through the HP software on your computer.

Check for Firmware Updates: Although the last firmware update was in 2020, it's good to ensure your printer has the latest firmware installed, as updates can occasionally fix color printing issues.

Replace the Cartridge: If the printer continues not to print yellow even after cleaning and calibration, consider replacing the cartridge. It's possible that the cartridge itself may have a defect or be experiencing issues despite having ink.

Inspect Printer Settings: Confirm that your print settings on the Lenovo Yoga laptop are set to color printing and not grayscale.

Run Diagnostic Reports: Use the printer's control panel to print a test page or diagnostic report to better understand which colors are not being printed.

Use Genuine HP Cartridges: Verify that you're using genuine HP cartridges, as third-party products can sometimes cause printing issues.

I hope this helps.

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Best regards,