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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎07-17-2026 11:11 AM

HP Recommended

The cyan and yellow cartridges are not printing. I replaced them 2x, I am using genuine HP ink. I have cleaned the printhead and the smudge mores times than I can count. I cleaned the metal parts on both the printer and the cartridge with a link free cloth. I uninstalled and reinstalled the printer, made sure it is set as "color" under settings... NOTHING has worked and every time I try to log in to talk to a human for support rather than AI it says my account doesn't exist so I can't talk to a human........ HELP

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‎07-17-2026 04:41 PM

HP Recommended

I have the same problem--installed three new color cartridges which show up as full, but cyan won't print. Did all the troubleshooting steps--clean printheads, check vent on cartridge, etc. etc. Alignment won't work. Think it's a defective cartridge.

 

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‎07-17-2026 04:48 PM

HP Recommended

And I shore your frustration at getting help. There does not seem to be a way to contact someone or request a replacement cartridge.

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