Color Laser Jet Pro MFP M281fdw not printing magenta

[cicelyclaire]

Hello!

My printer will not print magenta toner. I have replaced the cartridge and the pins appear to be fine. I’ve tried to run the clean and calibration function with no luck. Any advice is greatly appreciated!

 

 

 

[Max3Aj]

@cicelyclaire, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
If your Color LaserJet Pro MFP M281fdw is not printing magenta even after replacing the cartridge and running cleaning/calibration, here are some steps to help resolve the issue:

Check Cartridge Authenticity

Make sure the magenta toner cartridge is genuine HP. Non-HP or refilled cartridges can sometimes cause print quality issues.

• You can verify your cartridge here: HP anti-counterfeit | HP® Official Site

Inspect the Cartridge and Contacts

• Remove the magenta cartridge.
• Gently clean the electrical contacts on the cartridge and inside the printer using a lint-free cloth.
• Reinsert the cartridge firmly.

Print Quality Diagnostic Page

This helps identify if magenta is missing from the print system.

• On the printer control panel, go to:
  • Setup > Reports > Print Quality Report
• Check if the magenta blocks or text are missing or faded.

Run Cleaning and Calibration Again

Sometimes multiple runs are needed.

• Go to Setup > Service > Cleaning Page
• Then go to Setup > System Setup > Print Quality > Calibrate Color

Check for Firmware Updates

Outdated firmware can cause printing issues.

• Visit: Official HP® Support
• Enter your printer model and install the latest firmware.

Try a Different Magenta Cartridge

Even new cartridges can be defective. If possible, try another magenta cartridge to rule this out.

Check the Imaging Drum

The imaging drum (if separate from the toner) might be damaged or worn out. If magenta is consistently missing, the magenta developer in the drum could be the issue.

Reset the Printer

Sometimes a full reset can help clear internal errors.

• Unplug the printer while it's on.
• Wait 60 seconds.
• Plug it back in and power it on. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support 

[cicelyclaire]

Hi! I tried all of these solutions and there is still no magenta ink printing at all (there is no imaging drum).  Any other ideas?

[VikramTheGreat]

Hi @cicelyclaire,

Welcome to the HP support community

Please help us with the Printer serial number or the product number in a private message for further assistance.
 

Here is the link to find the product serial number: - Click here

To access your private messages, simply click the private message icon in the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.
 

VikramTheGreat

HP Support