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Solved!

Color LaserJet MFP M277dw won't print in color

HP Recommended
MFP M277dw
Microsoft Windows 10 (64-bit)

I'm working in a Windows 10 enviroment and can't get the printer to print color documents in color - it will only print in black and white. The printer is capable of printing in color as test pages will print in color, but I've tried printing in color from multiple applications (Word, Powerpoint, Adobe Acrobate Reader) using the HP Color LaserJet MFP M277dw UPD PCL 6 printer driver. I cannot locate any settings that would allow me to turn color printing off or on. I've tried re-setting the printer to factory default settings and it still will only print color documents in black and white.

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Hi,

From Devices and Printers right click the printer and select Printer Properties.

Within the Device Settings tab ensure tat the Device Type is set as Color and not as Automatic.

 

Press OK, try printing and check for any difference.

 

Please let me know how it goes,

Shlomi



Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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This worked, thank you!

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I have a Windows 7 OS. 

 

My printer is not priniting color when I print and I cant figure out how to change the setting to print color.

 

Can you point me in the right direction?

 

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I do not have that option.

 

I just have Update Now

 

and Duplex Unit                   Installed                                                            

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Greetings @robtcoop

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that you have checked for the option to print in color and are still unable to print in color, is that right?

Kudos to you for trying to troubleshoot the issue on your own.

Not to worry, I will be glad to assist you. 

Are you able to make a copy in color?

 

If you are able to make a copy in color, please follow the procedure mentioned below to uninstall the printer software and settings completely and then install it back. 

 

Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)

Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)

Go to devices and printers, select any printer listed there and you will get some options on the top. 

Click on print server properties. 

You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any.

Delete all the instances of your printer listed in devices and printers.

Restart the PC.

Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 

Type %temp% in the run box and click Ok or hit the Enter button.

It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files, ignore them).

If possible, delete the printer from the registries using Regedit or using any other 3rd party application.

Restart the PC again. 

Download the latest full feature driver from www.hp.com/drivers and install it on the computer.

Connect the printer to your computer only when the setup prompts for the printer. 

 

Let me know if this helped. 

Chimney_83
I am an HP Employee

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Yes ... that fixed it!

Printers & Scanners>{Click on your printer}>Manage (tab)>Printer proberties>Device Settings (tab)> 

Spoiler
Go right to the bottom!

Device Settings Drop-down (HP).png

That's the one!

How it got changed, I shall never know ...

Thanks.

Bill

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