Color LaserJet Pro MFP M277 control panel blank (white)

[JimTritten]

The control panel went blank (white). I have tried the recommended solution of unplugging but that did not work. Should I try to install the software again or just purchase a new printer? The printer works fine to include anything I can control from my computer - just cannot control anything from the control panel.

[A_Gayathri]

Hi @JimTritten ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If the control panel on your HP Color LaserJet Pro MFP M277dw is blank or white, and you've already tried unplugging and restarting the printer without success, there are a few troubleshooting steps you can take before considering purchasing a new printer.

Firmware Update: Check if there is a firmware update available for your printer. Go to the HP support website, find your printer model, and download the latest firmware. Follow the instructions provided by HP to update the firmware.

Reset the Printer: Perform a factory reset on the printer. This can often resolve software-related issues. Please note that a factory reset will erase any custom settings, so be prepared to set up the printer again.

• Turn off the printer.
• Hold down the lower-left corner of the touchscreen while turning the printer back on.
• Continue holding until the "Permanent Storage Init" message appears, then release the touchscreen.

Check for Physical Issues: Inspect the control panel for any physical damage or loose connections. Ensure that all cables are securely connected. If there's any visible damage, it might be a hardware issue.

Reinstall Software: Uninstall the printer software on your computer and reinstall it. This can help resolve any communication issues between your computer and the printer.

I hope this helps. 

Take care and have a good day.-

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[JimTritten]

Thanks for the in-depth reply. I am  traveling and will not be able to do justice to all of the options until next week. I will let you know how it turned out. So far, I believe my software is up to date and the push in the left corner did not work. But more options to try. Again, thanks.

[A_Gayathri]

@JimTritten ,

That's great! Happy to hear that. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and Kudos, Thumbs Up buttons on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!