Color Laserjet Pro MFP M283fdw

[Mad5cotsman]

My printer was working fine and then I went to print and now the magenta is not printing. I replaced the toner cartridge even though it was half full but still not working. I printed the supplies report and it says magenta is 90% but it does not show up on report at all. I have tried all troubleshooting to no avail. Any help would be appreciated.

[Nal_NR]

Hi @Mad5cotsman,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with the color printing. 

If your printer is printing only in black, refer to this video URL.

If your printer is printing only in Color, refer to this video URL

You may also refer to this document for other print quality issues.

Update the firmware. Click here

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Mad5cotsman]

I can print in color or black only but when I print color the Magenta does not print. I have already tried a new magenta toner cartridge. Yhey are all genuine HP cartridges. The printer knows the cartridge is there and is full. The firmware is up to date. There are no error messages on the screen. There is no visible damage on the magenta toner cartridge or inside the printer where the cartridge connects to the printer. I have tried everything. What component could cause the Magenta toner cartridge not to print?

[Nal_NR]

Hi @Mad5cotsman,

Thanks for confirming and performing the steps. This could be the sensor issue. 

This might require one-on-one interaction to fix the issue via remote assistance.  

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!