Color Toner not printing

[JanMarie711]

I have a Color LaserJet Pro M255dw... it was working fine then all of a sudden stopped printing color (except yellow) and the black was very light. I have it on best quality. I bit the bullet and bought 4 new toner cartridges and it is STILL only printing yellow and the black is very light. 

I am at a loss... I have done all of the diagnostics and everything the virtual assistant said to do.

Does anyone have an idea?

Thanks, Jan

[VikramTheGreat]

Hi @JanMarie711,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand how frustrating it must be to replace all toner cartridges and still experience poor print quality on your HP Color LaserJet Pro M255dw, especially with only yellow printing correctly and black appearing very light.

Recommended Steps

1. Run the HP Print Quality Diagnostic Page
   • On the printer control panel, go to Setup > Reports > Print Quality Report.
   • This will help identify which colors are printing and which are not.
      
2. Check Toner Levels and Cartridge Installation
   • From the printer’s home screen, tap Supplies to view toner levels.
   • Ensure each cartridge is seated properly and that the protective seals are fully removed.
      
3. Clean the Imaging Drum and Laser Scanner
   • Follow HP’s guide to clean internal components:
     HP Color LaserJet Pro M255 Printers - Fixing Poor Print Quality | HP® Support.
      
4. Update Firmware
   • Go to HP Color LaserJet Pro M255dw Software and Driver Downloads | HP® Support.
   • Download and install the latest firmware update.
      
5. Restore Factory Defaults
   • On the printer: Setup > Service > Restore Defaults.
   • This can clear any corrupted settings affecting print output.
      
6. Try a Different Print Source
   • Print a test page from the printer itself (not from your PC) to rule out software issues.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[JanMarie711]

I did everything you said, I downloaded 2 recommended firmware updates, then the printer screen said they were invalid. It is still only printing light yellow and light black. But thank you for trying.

[VikramTheGreat]

Hi @JanMarie711,

Thank you for letting me know, 

Please help us with the Printer serial number or the product number in a private message for further assistance.

Here is the link to find the product number: - Click here

To access your private messages, simply click the private message icon in the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.

VikramTheGreat

HP Support

[JanMarie711]

VikramTheGreat... I typed this name into PM and it didn't take... then I tried with HP Support after it and no dice... here is my S/N: Edited

Thanks

Jan

[VikramTheGreat]

Hi @JanMarie711,

Thank you for sharing the printer details.

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon in the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

VikramTheGreat

HP Support