Color cartridge #63 has stopped working and is giving me an error message telling me that I do not

[GWMIII]

The #63 color cartridge is new and is giving me an error message that it isn't an HP cartridge and it is NEW and HP.

HP ENVY 4520 All-in-One Printer

Serial number:

[personal info removed]

Product number:

F0V69A

[Raj_05]

Hi @GWMIII,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP ENVY 4520 is having trouble recognizing the new #63 color cartridge, even though it's an official HP product. Here are a few steps you can take to troubleshoot the issue.

Check Cartridge Placement:

• Ensure the cartridge is properly installed. Sometimes, even with new cartridges, they may not be seated correctly, causing errors.

Inspect Cartridge for Damage:

• Look for any protective tape or plastic covering that may not have been removed from the cartridge before installation. If there is any, carefully remove it.

Power Cycle the Printer:

• Turn off the printer, unplug it from the power source for at least 30 seconds, then plug it back in and turn it on. This can help reset the printer’s memory and potentially resolve the error.

Check the Printer's Firmware:

• Make sure your printer has the latest firmware installed, as outdated firmware may cause compatibility issues with new cartridges. You can check and update the firmware via the HP Smart app or the printer's settings menu.

Reset the Printer:

• If the issue persists, perform a partial reset of the printer:
  • With the printer powered on, press and hold the Wireless and Cancel buttons simultaneously for about 10 seconds. Then, release the buttons and wait for the printer to restart.

Test with Another Cartridge:

• If possible, try installing another new HP #63 cartridge. If the error still appears, the issue may be with the printer itself. If the new cartridge works, the issue could be with the specific one.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support