Color cartridge 65 in HP 3755 error

[3755-PC]

Color cartridge 65 in HP 3755 will not stay loaded. I replaced one new cartridge with another. Initially, the test page printed fine. However, when I go to print the indicator shows that the cartridge is empty. Print jobs are put in a queue, but will not print in color or B&W.  

[KrazyToad]

@3755-PC

Welcome to HP Support Community

I would like to help

Please try these steps

- Turn on the printer.

- Wait until the printer is idle and silent before you continue.

- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.

- Remove the ink cartridges from the printer and clean the electrical cartridges with a lint free cloth

- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.

- Wait at least 60 seconds.

- Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to a wall outlet.

- Reconnect the power cord to the rear of the printer.

- Turn on the printer, if it does not automatically turn on.

- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

- Reinsert the ink cartridges, and then close the ink cartridge access door.

- If you receive a prompt to print a calibration page, do so.

Also ensure the printer has the latest Firmware https://support.hp.com/us-en/document/ish_1776648-1643972-16

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[3755-PC]

Krazy Toad, thank you so much for your suggestion. I tried it step by step. Unfortunately, the color cartridge error persists. This is actually a replacement for another new color cartridge. Do you think I need a new printer? Thank you again!

[KrazyToad]

Yes I would suggest you contact HP Support in your region nd check for Service Options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you