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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎09-27-2024 01:35 PM

HP Recommended
Product: HP ENVY 6055e All-in-One Printer

Color cartridge not printing 

Category:
1 REPLY 1

‎09-30-2024 07:40 AM

HP Recommended

Hi @Pat362,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

If your color cartridge is not printing, here are some troubleshooting steps to help resolve the issue:

1. Check Cartridge Installation

  • Verify Seating: Ensure the color cartridge is installed correctly and clicks into place securely.
  • Remove and Reinsert: Sometimes, simply removing and reinserting the cartridge can resolve the issue.

2. Inspect for Protective Tape

  • Ensure that any protective tape or seals on the cartridge have been removed before installation.

3. Check Ink Levels

  • Even if the cartridge is new, check the ink levels to ensure it is not empty or defective.

4. Run Printhead Cleaning

  • Access the printer’s maintenance menu and run the printhead cleaning utility. This can help clear any blockages in the nozzles.

5. Print Quality Diagnostic

  • Print a test page or diagnostic page to see if color prints. This will help determine if the issue is with the cartridge or the printer.

6. Update Printer Drivers

  • Ensure that you have the latest printer drivers installed. Visit the HP website to download the latest drivers for your model.

7. Check Printer Settings

  • Make sure that the printer settings are configured to print in color:
    • On Windows, go to Devices and Printers, right-click your printer, and select Printing Preferences. Ensure "Color" is selected.
    • On Mac, go to Printers & Scanners, select your printer, and check the settings.

8. Reset Printer Settings

  • If all else fails, consider resetting the printer to factory settings. Check the manual for specific instructions on how to do this.

9. Perform a Hard Reset

  • Turn off the printer, unplug it from the power source, wait for 60 seconds, then plug it back in and turn it on.

 

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

.
Sneha_01- HP support
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