Color distorted

[Stark_Medical]

I have inkjet wireless 419 printer. All ink tanks are full. but suddenly print color is not matching its original. color is quiet different from its original. I have cleaned cartiges from hp software. but no result. Please help.

[archilles23]

Hi Stark_Medical,

Thanks for using HP community, if you have tried all steps listed in HP support document. 

Try print a "Print Quality Diagnostic"

1. Press and hold the Start Copy Color   buttonon the printer control panel for 3 seconds to print a Print Quality Diagnostic page.
2. Review the Cyan, Magenta, Yellow, and Black boxes, checking for missing colors, fading, and white lines.

   • If the color blocks do not show white lines, and are not faded or missing, the printer is working correctly. Check for image resolution problems, application errors, or other issues that might affect the printout.
   • If any of the color blocks show white lines, are faded, or are missing completely. you may need to contact HP to replace the printhead.