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‎03-17-2021 04:09 PM

HP Recommended
Product: HP ENVY 5055
Operating System: Microsoft Windows 10 (64-bit)

Printer states there is a color ink cartridge error. Via instant ink it shows no problem with cartridge, and it is full.  Troubleshooting suggests cleaning cartridge, etc. Cannot do this due to the cartridge error. Been paying for subscription and cannot find the answer online or through virtual assistant. I would just like the issue resolved. I was thinking of cancelling, but even that is a round and round fiasco online. Please help, thank you.

Category:
1 REPLY 1

‎03-20-2021 03:04 AM

HP Recommended

@tlg75, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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