Color is terrible

[CK159]

Color is bad. Tried to clean print heads, replaced cartridges, still yellow in the green and purple. 

[Max3Aj]

Hi @CK159, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
If you're seeing yellow in green and purple prints on your HP OfficeJet Pro 8028 All-in-One Printer, even after cleaning the printheads and replacing the cartridges, try these steps:

Check Ink Levels & Cartridges

• Make sure all ink levels are sufficient (even a low cyan/magenta can cause incorrect color mixing).
• Use genuine HP cartridges to avoid compatibility issues.

Print a Print Quality Report

• On the printer: Go to Setup > Reports > Print Quality Report.
• Check for misaligned colors, streaks, or missing sections in the color blocks.

Run "Align Printhead" & Deep Cleaning

• On the printer: Setup > Printer Maintenance > Align Printhead.
• If misalignment persists, run Deep Cleaning (found under Tools in maintenance settings).

Perform a Manual Printhead Cleaning

If deep cleaning didn’t help:

• Remove the printhead and gently wipe the nozzles with a lint-free cloth dampened with distilled water.
• Let it dry completely before reinstalling.

Try Different Paper & Driver Settings

• Use HP-recommended paper (glossy, matte, or plain as per your print job).
• In Printer Properties > Color Settings, set the color profile to Best or Vivid and ensure the Grayscale option is off.
• Update your printer drivers from HP Support.

Reset the Printer

• Unplug the printer for 60 seconds, then restart.
• Perform a factory reset if the issue persists (Setup > Restore Defaults).

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support