Color is way off, wont calibrate

[Smdh]

Color way off, black smears, cuts off, etc. Used diagnostic tools but keeps saying calibration failed. 

[zoey7886]

@Smdh, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP DeskJet 2755e All-in-One Printer facing calibration! 

We're thrilled to have the opportunity to assist you and provide a solution.  

I understand how frustrating it can be when your printer’s colors are off, there are smudges, and the calibration keeps failing despite using the diagnostic tools. Let’s try a few steps to get this sorted out:

Clean the Printhead

Sometimes, clogged printheads can cause color issues and smearing. Here’s how you can clean them:

• On your printer’s control panel, go to Settings → Maintenance → Clean Printhead.
• Follow the on-screen instructions and run the cleaning cycle.
• After cleaning, try printing a test page to check if the issue improves.

Check the Ink Levels

Low or dried-up ink can also lead to poor print quality:

• Open the HP Smart app or your printer’s control panel.
• Check the ink levels – if any cartridge is low or empty, replacing it may help.

Align the Printer

If the calibration keeps failing, try aligning the printhead manually:

• On the printer’s control panel, go to Settings → Maintenance → Align Printer.
• Load plain paper into the tray and follow the alignment steps carefully.

Try a Hard Reset

Sometimes a reset can help clear out any lingering issues:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds.
• Plug it back in and turn it on.

If you’ve tried all these steps and the issue persists, there might be a hardware problem. Let me know how it goes — happy to keep troubleshooting with you!  

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,