Color-saturation-change on prints of two colors on HP MFP M281fdw

[AdrianElschek]

Dear Community,

two weeks ago I started noticing some severe fading in in magenta and cyan colors on all printing- and copying-jobs on our companies printer; a HP Color Laserjet Pro MFP M281fdw.

As the toner cartridges of these two where on the lower end, I thought there might be two new ones necessary. So I bought two verified cartridges, installed them and let the printer do a color-calibration. But unfortunately nothing changed. 

Interestingly enough, when printing the diagnostics- and the demo-page everything seems fine. Maybe a light fading from left to right on the color-quality-page with magenta and cyan. So I am not even sure it is a problem with the hardware/cartridges or a soft- or firmware problem.

Here is an example for a copying job:

the upper one is the direct copy of an printing job one month ago

Here the same with a printing job from Windows/Adobe Reader vs. the original picture:

Here is the diagnostics-page:

And also the Configuaration report:

And the utility-status:

I also tried different drivers, different color-settings, reinstalled the drivers and the printer, resetted the printer, reinstalled the firmware, let the cleaning and calibration-option run a thousand times and now I am at the end of my knowledge. Please, if anybody may help, at least where the problem might be.

Thanks in advance.

[Anand_Andy]

Hi @AdrianElschek,

Welcome to the HP Support Community

I understand you are facing a print quality issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Were you using genuine HP inks?
• Does the copy print out the same way? 
• What's the application you are trying to print from? 
• Have you tried printing from a different application or device? 

While you respond to that, let's print a Print Quality Diagnostic page -Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable to your printer -  Print Quality Issues

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

If the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[AdrianElschek]

Sorry, is this a bot-answer?

Every question can be answered within everything I wrote in the post. But here we go again:

1. Yes, genuine, validated HP-Toners from a certified dealer (Media Markt)

2. Yes, same problem with copying, see pictures in the post

3./4. We tried every application we normally use (Word, Adobe Reader, Photoshop, Photo-Studio, Direct-Print-Out from Windows). We tried different devices and it is the same.

I already posted the Diagnostics-Page, but here we go again:

And yes, I updated the firmware, as mentioned in the post.