Color will not print - HP Officejet 5255 - new cartilage & old cartilage not empty would not print.

[JAH38]

Color will not print - HP Officejet 5255 - new cartilage & old cartilage not empty would not print. Where you select print is showing none or grayscale.  Color is missing & was there initially.

[Elohi_NR]

Hi @JAH38,

Welcome to the HP Support Community. 

I'd be glad to help you! 

It’s definitely frustrating when the color option suddenly disappears, especially after trying different cartridges—let’s work through it and get your color printing back.

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Run the automated ink cartridge cleaning tool

• Clean the cartridges to resolve print quality issues including incorrect colors, streaks, and faded prints.
• Load plain white paper in the tray.
• On the printer control panel, swipe left on the display, and then touch Setup.
• Touch Tools, and then touch Clean Cartridges.
• A Print Quality Diagnostic report prints.

• Review the page for defects and any instructions to resolve the issue. Run two more cleaning cycles, if necessary.

Click here for the remaining steps. 

Update the firmware. Click here

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.