Colored ink streaks

[RustyWill]

Suddenly my Color Laser Jet Pro M252dw is putting blue and red streaks down the side of all pages.  Today is the first time I've seen this.  I changed the black cartridge a few days ago and it seems to have worked fine until today.  I ran the trouble shooter and it came up with no problems detected.  Suggestions?

Thanks.

RustyWill

[A_Gayathri · Accepted solution]

Hi @RustyWill,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are HP Color LaserJet Pro M252dw is producing blue and red streaks down the side of all pages, 

here are some troubleshooting steps you can take to address the issue:

• Check the Toner Cartridges: Even though you recently changed the black cartridge, it's worth checking if the blue and red toner cartridges might be causing the issue. Ensure that they are properly installed and seated securely in their respective slots. If any of the toner cartridges are low or empty, consider replacing them with genuine HP cartridges.
• Clean the Printer: Sometimes, toner residue or debris can accumulate inside the printer, causing streaks on printed pages. Turn off the printer and open it up carefully according to the HP instructions. Use a clean, dry, lint-free cloth to gently wipe away any toner residue or debris from the inside of the printer, especially around the toner cartridge area and the printer rollers.
• Run Cleaning Cycle: Most modern printers, including the HP Color LaserJet Pro M252dw, have a cleaning cycle option in the printer's utility menu. Run a cleaning cycle to clean the printer's internal components and printheads. This process can help remove any built-up toner or debris that might be causing the streaks.
• Check Printer Settings: Make sure that the printer settings, especially those related to print quality and color management, are configured correctly. You can access the printer settings through the printer's control panel or the HP printer software on your computer.
• Update Printer Drivers: Ensure that you have the latest printer drivers installed on your computer. Sometimes, outdated or corrupted printer drivers can cause printing issues. Visit the HP website to download and install the latest drivers for your printer model and operating system. Software and Drivers for HP Color LaserJet Pro M252dw
• Perform Printer Calibration: Printer calibration helps ensure that colors and images are printed accurately. Refer to your printer's user manual for instructions on how to calibrate the printer. Calibration procedures may vary depending on the printer model.

Refer to this document: HP Color LaserJet Pro M252dw

I hope this helps. 

Take care and have a good day.

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