Colors printed versus

[Neil1225]

Colors consistently darker especially green shades. Have cleaned heads, replaced cartridges and adjusted light/dark setting but problem persists. My company logo is a medium green and it comes out almost black.

[VikramTheGreat]

Hi @Neil1225,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

To resolve the issue where colors print too dark (especially green tones) on the HP OfficeJet Pro 8600 e-All-in-One Printer – N911a, despite cleaning heads, replacing cartridges, and adjusting light/dark settings.

Accurate HP Troubleshooting Steps

Step 1: Use HP Diagnostic Print Quality Tools

1. On the printer control panel, go to Setup > Tools.
2. Select Print Quality Report.
3. Examine the test patterns for missing colors, misalignment, or color shifts.
   • If green or other colors look incorrect or overly dark, proceed below.

Step 2: Check Paper Type and Quality Settings

1. On your Windows 11 PC, open the document you're printing.
2. Select File > Print, then click Printer Properties or Preferences.
3. Under the Paper/Quality or Media tab:
   • Ensure the paper type matches what you're using (e.g., Plain, Photo, Brochure).
   • If you're using photo or glossy paper, choose the correct media to avoid oversaturation.
4. In the Color or Advanced tab:
   • Check that Color Printing is selected (not grayscale).
   • Click Advanced > adjust Color Management settings as needed.

Step 3: Use ColorSmart/sRGB Instead of Printer Color Management

1. In the Printer Properties > Color Management section, select:
   • sRGB (Standard RGB)
   • Or manually adjust gamma/contrast and disable HP color enhancements.

Step 4: Update or Reinstall HP Driver

1. Visit: https://support.hp.com/drivers
2. Enter your printer model: OfficeJet Pro 8600 N911a
3. Download the Full Feature Software and Driver for Windows 11.
4. Uninstall the current driver:
   • Go to Settings > Apps > HP Software, and uninstall
5. Restart your PC, then install the latest driver.

Step 5: Calibrate Color and Align Printhead

1. On the printer:
   • Go to Setup > Tools > Align Printer
   • Then run Color Calibration or Printhead Cleaning again
2. Reprint the document to verify improvement

 
For more help please try the steps from the HP Page.
 

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[VikramTheGreat]

Hi @Neil1225,

Welcome to the HP Support Community.
 

 The steps I shared should help resolve the issue. Please do try and let me know if this helps.
 

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[VikramTheGreat]

Hi @Neil1225,

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.
 

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.
 

I will be archiving this case for now, however, you can respond to the same thread to continue the conversation.
 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Take care and have a great day ahead!
 

VikramTheGreat

HP Support