Colour Printing issue

[kuldeepHans]

My printer HP smart tank 585 has an issue of colour printing. when i give black and white print , printer has easily print. But when i give colour command it give half printing this was issue

[zoey7886]

@kuldeepHans, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding color printing issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP Smart Tank 585 printer is experiencing issues with color printing but prints black and white perfectly, you can follow these troubleshooting steps:

Check Ink Levels:

• Ensure that the ink tanks are filled with sufficient color ink.
• Make sure the ink tanks are properly seated and not leaking.

Clean Printhead:

• The printhead might be clogged. You can perform a printhead cleaning using the printer's maintenance menu or the HP Smart app.

Printhead Alignment:

• Sometimes the alignment of the printhead can solve issues related to color printing.

Update Printer Firmware:

• Make sure your printer firmware is up-to-date. You can check for updates through the HP Smart app or from the printer's settings.

Run Test Print:

• Run a test print to check if the color is printing correctly.

Check Print Settings:

• Ensure that the print settings in your software/application are correctly set to color print.

Reinstall Printer Software:

• Try reinstalling the printer drivers and software from the HP website.  

Take care, and have an amazing day!  

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Regards,