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- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- Colour cartridge empty, wrong estimated level

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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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04-18-2022 12:03 PM
I have a 4523 printer with the instant ink plan. The printer says the colour cartridge is half full - the cartridge is over 5 years old and clearly dry! There is no option anywhere on the site to tell HP the estimated level is wrong or to talk to a human so I'm stuck with a dry cartridge until they feel like sending me a new one?
Solved! Go to Solution.
1 ACCEPTED SOLUTION
Accepted Solutions
04-18-2022 01:40 PM
Print several 100% full-colour pages and the ink level will go to empty and you will receive a new cartridge if you are still on the instant ink plan.
1 REPLY 1
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