Colour not printing properly

[MoonOyster]

I have an HP Office Jet 8010 but the colour has stopped printing properly ink is full printy head aligned etc but still a proble. Any advice as support at HP not helpful. 

[Max3Aj]

@MoonOyster, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I'm sorry to hear you're having trouble with your printer. Here are a few steps you can try to resolve the issue:
 

Clean the Printhead: Sometimes, dried ink or debris can block the printhead. You can clean it manually or use the printer's built-in cleaning function.

Check Ink Cartridges: Ensure that the ink cartridges are properly installed and not expired. Sometimes, even if they are full, expired cartridges can cause issues.

Print Quality Diagnostic Page: Print a test page to check for any specific color issues. This can help identify if a particular color is missing or misaligned.

Update Printer Firmware: Make sure your printer's firmware is up to date. Sometimes, software updates can fix printing issues.

Reset Printer: Try resetting the printer to its default settings. This can sometimes resolve unexpected issues.

You may refer to this document - HP OfficeJet 6900, 8010, 8020, 8030 printers - No black ink, wrong colors, other print quality issue...

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support