Colour print head not working hp smart tank 585

[Manu1235]

Colour print head not working hp smart tank 585, I just bought and I took very few prints .. I got this issue..

[zoey7886]

@Manu1235, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your Color Printhead Issues for HP Smart Tank 585! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If you are experiencing issues with the color printhead on your HP Smart Tank 585, there are several steps you can follow to try to resolve the issue:

Check the Ink Levels:

• Ensure that the ink tanks have sufficient ink. Low ink levels can cause printing issues.
• Refill the ink tanks if necessary.

Printhead Cleaning:

• Perform a printhead cleaning using your printer's maintenance tools. This can often resolve issues with clogged nozzles.
• You can usually access this function through the printer’s control panel or your HP printer software on your computer.

Align the Printheads:

• Sometimes aligning the printheads can improve printing quality. This option is also available in the printer maintenance settings.

Inspect the Printhead:

• Carefully remove the printhead and check for any visible issues such as dried ink or debris.
• Clean the printhead with a lint-free cloth and distilled water if necessary.

Print a Diagnostic Page:

• Print a test page to check the functionality of the printheads. This can help identify which colors are not printing correctly.
• This feature is available in the printer’s control panel or HP software.

Check for Firmware Updates:

• Ensure that your printer's firmware is up to date. Firmware updates can resolve various issues and improve printer performance.

Reset the Printer:

• Sometimes resetting the printer can resolve printhead issues. Power off the printer, wait for 30 seconds, and then turn it back on.  

Hope this helps!

Take care, and have an amazing day!  

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Regards,