Colour printing issue deskjet 3637

[BigDog100000]

I have new ink cartridges inserted but unable to print in colour. Black ink only. 

[Jay_G24 · Accepted solution]

Hi @BigDog100000,

Welcome to the HP Support Community

 I'd like to help!

I understand you are unable to print in color.

To assist  better-

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or devices? 

While you respond to that, let's print a Print Quality Diagnostic page -Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix " Print Quality Issues" issue applicable for your printer -  Print Quality Issues

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Try the single cartridge mode 

The printer you own can work in single-cartridge mode, wherein the printer will be able to print with one cartridge in the printer. Which will help us identify if its a cartridge issue or a printhead issue 

To try single-cartridge mode follow the below steps:

• remove the black ink from the printer, leave the color in and try printing 
• then remove the color ink and, insert the black  in and try printing 

Hope this helps! Keep me posted.  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

[BigDog100000]

The is for your help, I tried your suggestion and still didn’t work, however after printing the quality diagnostic report it suggested I clean the cartridge so I tried that and that sorted the issue out. All working great now!

thanks for your help 

[Jay_G24]

That's great! Happy to hear that.

 If you need further assistance feel free to reach out to us. 

Have a great day ahead!

[BigDog100000]

😊👍🏼cheers