cancel
Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
45
Flag Post

Colour printing over saturated

HP Recommended
Deskjet 2630
macOS 10.14 Mojave

My colour printing is printing out extremely over-saturated. Not sure what the problem is? The cartridge is full.

1 REPLY 1
HP Support Agent
HP Support Agent
9,244 9,218 626 700
Message 2 of 2
Flag Post
HP Recommended

Hi @Alicedonnelly,

 

 I'd like to help!

 

To better assist you - 

 

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or devices? 

 

While you respond to that, let's print a Print Quality Diagnostic page 

  1. Load plain paper into the input tray.

  2. Click the Apple menu, and then click System Preferences.

  3. Depending on your operating system, click Print & Scan or Printers & Scanners.

  4. In the Print & Scan or Printers & Scanners window, select your printer, and then click Options & Supplies.

  5. Click Utility, and then click Open Printer Utility.

    HP Utility opens.

  6. Click Print Quality Diagnostics, and then click Print.

Post the Print Quality Diagnostic page here so we can help you further. 

 

You may also refer to this document with steps to fix " Print Quality Issues" issue applicable for your printer -  Print Quality Issues

 

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation