Colour printing

[Beaver8]

HP ENVY 4527 will not print in colour. All printer maintenance is good. Prints in black and white despite printing option on print select page set at Colour.

Would appreciate your assistance.

With thanks.

Roderick Neal

[Garp_senchau]

@Beaver8, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Restart the Printer

1. Turn off the printer.

2. Unplug the power cord from the back of the printer.

3. Remove the cartridges.

4. Press and hold the power button for 30 seconds.

5. Plug the power cord back in.

6. Wai for few minutes and then insert the cartridges (let printer prompt for cartridges)

7. Turn on the printer

Clean the printhead (HP Smart app)

Use the HP Smart app to clean the printhead and fix many print quality issues including incorrect colors, streaks, and faded printouts.

Load plain white paper into the tray.

Open the HP Smart app, and then click the image of your printer to open the settings and management tools.

Under Tools, click Print Quality Tools, and then select Clean Printhead or Clean.

A Cleaning printhead message displays, and a test page prints.

Example of test page printouts

Examine the print quality on the test page.

If the print quality is acceptable, you are done troubleshooting.

If the print quality is unacceptable, touch Yes in the HP Smart app to perform a second-level and third-level cleaning, which are more thorough and take a few extra minutes to complete.

Refer this guide for further troubleshooting: HP ENVY 4510, 4520 printers - No black ink, wrong colors, other print quality issues | HP® Support

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,