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‎11-29-2022 12:32 PM

HP Recommended
Product: HP OfficeJet 5220 All-in-One Printer

My old HP302 ink ran out and I need new cartridges. Is it the HP63 that I have to buy now in the USA?  We moved from Belgium to the USA. Please help... 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-03-2022 10:46 AM

HP Recommended

Hi @SharonKevin85,

 

Welcome to the HP Support Community. This is a great place to post questions and find answers.

Thank you for posting your query. I will be glad to help you.

  

I understand you have moved and the new region cartridges are different.

 

We need to perform a regional reset on the printer to accept the cartridges available in the US. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

 

I have sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping

Rainbow23 - HP Support.

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1 person found this reply helpful
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1 REPLY 1

‎12-03-2022 10:46 AM

HP Recommended

Hi @SharonKevin85,

 

Welcome to the HP Support Community. This is a great place to post questions and find answers.

Thank you for posting your query. I will be glad to help you.

  

I understand you have moved and the new region cartridges are different.

 

We need to perform a regional reset on the printer to accept the cartridges available in the US. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

 

I have sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping

Rainbow23 - HP Support.
1 person found this reply helpful
Was this reply helpful? Yes No
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