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‎08-17-2021 12:34 PM

HP Recommended

Hi - 4 months ago I bought an HP OfficeJet Pro 9020 All in One Printer p whilst I lived in Singapore. It is covered under warranty. I have recently moved to the UK. The printer ink that I use 965 was not available in Singapore nor in the UK so I got my sister to purchase it in Canada and send it to me. When installed, the printer states it is invalid. Whilst the ink is for a 9020 printer, I notice it is coded 962. Indeed in the UK, I see it is 963. How do I get the ink to work in the printer? Working from home, having a fully functional printer and scanner is essential for me. Thanks!

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1 ACCEPTED SOLUTION

Accepted Solutions

‎08-17-2021 03:49 PM

HP Recommended

@RichardJ0 

 

Inks from other countries (zones) won't work. You have to ask HP to reset it.  Please use the following guide


             https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/HP-Printer-purchased-in-a-different-country-ne...


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

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2 REPLIES 2

‎08-17-2021 03:49 PM

HP Recommended

@RichardJ0 

 

Inks from other countries (zones) won't work. You have to ask HP to reset it.  Please use the following guide


             https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/HP-Printer-purchased-in-a-different-country-ne...


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎09-12-2021 02:39 PM

HP Recommended

Thanks. I did as advised and got the printer working again! Much appreciated!

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