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‎09-18-2024 05:08 AM

HP Recommended
Product: HP ENVY 5055 All-in-One Printer

I have Envy 5055 printer which I purchased from USA. As I now live in India, I want to buy a compatible cartridge in India. On product support page it says that I can use cartridge number 803. However I’m getting error “intended cartridges are not intended for use in this printer”.

Do I need to update/change anything to fix this issue or does product support page incorrectly mention 803 as supported cartridge?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-19-2024 02:48 PM

HP Recommended

Hi @Vineet2024 

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the laptop hardware and may need reset steps.

 

The support on the HP community is currently available within certain\

 constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

 

Raj 

HP Support

Raj2111
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎09-19-2024 02:48 PM

HP Recommended

Hi @Vineet2024 

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the laptop hardware and may need reset steps.

 

The support on the HP community is currently available within certain\

 constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

 

Raj 

HP Support

Raj2111
I am an HP Employee

Was this reply helpful? Yes No

‎09-27-2024 05:08 AM

HP Recommended

Hi Raj

I have received the printer cable and I have successfully used it to connect my printer to my MacBook. Please let me know the next steps. Thanks.

Was this reply helpful? Yes No
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