Compatible ink cartridges for HP Envy Photo 7830

[Manoj_999]

Hello, I purchased HP Envy Photo 7830 All in One printer in Europe and now I have moved to India. I am unable to find the ink cartridges that I normally used i.e. HP 303 XL (Black & Color). Which other ink cartridges can I use/are compatible with this printer?

Please I need an urgent solution as I am running low on the ink in the installed cartridges.

Being forced to buy a new printer due to HP not being able to provide right cartridge for current printer will be an expensive solution.

[sandytechy20]

@Manoj_999

Welcome to the HP support community.

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link. 

  

Keep me posted. 

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[Manoj_999]

Hello,

Thank you for your response.

My apologies if I was not clear with my initial query - I am needing a compatibe ink cartridge (Black & Color) for my stated printer because the HP recommended 303XL ink cartridges for this printer are not available/sold in India by HP.

Considering your response, I would like to ask - will I be able to use alternate HP ink cartridges from India region once I do the reset/regionalization of my printer?

Here below are the responses to your queries:

- I could not locate at my home the USB cable to connect the printer to computer but, this is very easy to resolve as I can order one from Amazon. So no issue with that.

- Operating system on my PC is Windows 10 Home, 64 bit

- I have HP Smart 135.1.385.0 installed

- Do I have the new ink cartridges with me? No! This brings us back to my initial query. I am running out of ink in my HP 303XL cartridges that are already installed and in use in my printer. I had purchased these cartridges in Europe. I do not have new ink cartridges. HP 303XL cartridges are not available in India. Hence, I need to know what other cartridges sold in India by HP I can use with my printer.

Looking forward to your response,

Thanks & Regards

Manoj

[Manoj_999]

Hello Sandy,

I have responded to your private message on 14th Apr 2022 with below feedback.

I am awaiting your response to help with my situation. Thanks.

Sent on: 14 Apr 2022

Hello,

When I double click on the Estimated Ink Levels icon in printer software below screen comes up:

Holding Ctrl + Shift keys and right-click does not open a new window and right-click to the right and left of the Estimated Ink levels window brings up a button 'Hide Printer' but does not bring up a new window.

When I double click on the Estimated supply levels, a window opens up in my browser as follows but it does not bring up any compatible cartridges for my printer. I tried using multiple search criteria.

So I tried to look for regional settings by clicking on the Printer Settings button in the Estimated suppply levels window. I got to the page where I can see my current settings for country/region (France at moment) and India is NOT listed in the selection. See screenshots below:

Thanks.

Regards

Manoj