Complaint Regarding Ink refill Issue Post Firmware Update on HP Printer

[MuhammadUsman3]

Dear HP Support Team,

I am writing to express my frustration and seek assistance regarding a significant issue I have encountered with my HP printer following a recent firmware update. My printer model is HP Never Stop Laser MFP 1200w, and the serial number is [Personal Information Removed].
On 20 May 2024, I updated the printer firmware as recommended by the HP software. However, immediately after the update, I began experiencing severe issues with the ink functionality of the printer. Specifically, the printer now displays error messages related to the ink cartridges, and it is unable to print documents properly. This issue did not exist before the firmware update.

 After researching potential solutions, I have come to understand that reverting to the previous firmware version (20200609) might resolve this issue. However, I have been unable to locate the necessary firmware file on your website or through other support channels.

Therefore, I kindly request your urgent assistance with the following:

1. Provide the previous version of the firmware for my HP printer model HP Neverstop Laser MFP 1200w
2. Detailed instructions on how to revert to the previous firmware version.
3. Any additional troubleshooting steps that might help resolve the ink issues caused by the recent firmware update.

I have been a loyal HP customer for many years and have always appreciated the quality and reliability of your products. I am confident that HP will take the necessary steps to resolve this issue promptly.

Please contact me at your earliest convenience to address this matter. You can reach me via email at [Personal Information Removed] or by phone at [Personal Information Removed]. I appreciate your prompt attention to this issue and look forward to a resolution.

Thank you for your time and assistance.

Sincerely,

M. Usman

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Feel free to customize the details such as your name, printer model, serial number, and specific dates as needed.

[Irfan_06]

Hi @MuhammadUsman3,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the printer post the firmware update was installed.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[MuhammadUsman3]

please resolve this as soon as possible 

[Sneha_01]

Hi @MuhammadUsman3 ,

Welcome to the HP support community.

Please help us with the laptop serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

https://support.hp.com/in-en/document/ish_2039298-1862169-16

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Rachel571 

HP Support

[MuhammadUsman3]

My Product details is 

My Device

HP Never stop Laser MFP 1200w

Product

4RY26A

Serial

CNBRP4N5H2