Constant print head error, can never use

[122Jenn]

Ever since i bought This printer it’s been nothing but a headache. Contacted support previously and was sent a new black print head. Worked for about 5 times and now the error again. Tried all troubleshooting and will not go away. Now I’m out of warranty. All this started since day 1 so looks like I’m out a lot of money for something that never worked right. When i asked To just replace the entire printer all they would do is send a new print head. But being the new print head gives the same error, it must be a faulty printer. I have Videos and photos of the error and anytime i contact Someone i have To jump through hoops. 

has anyone else had this issue and actually had it resolved. I need A working printer and I’m very irritated as you can see. 

[Max3Aj]

Hi @122Jenn, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

Since you've already replaced the printhead and still encounter the same error, Here are some troubleshooting steps you can try:

Reset the Printer

• Turn off the printer and unplug it from power for 5 minutes.
• Remove all ink cartridges and the printhead.
• Plug the printer back in without the printhead and power it on.
• Wait for a missing printhead error, then reinstall the printhead and cartridges.

Check for Paper Debris or Ink Build-up

• Open the printhead area and inspect for any dust, ink smears, or debris.
• Clean the electrical contacts of the printhead gently using a lint-free cloth with distilled water.

Use a Different Power Outlet

• Ensure the printer is plugged directly into a wall socket (avoid extension cords).

Update Firmware via HP Smart App

• If your printer briefly connects, try checking for a firmware update via the HP Smart App on your iPhone.

Factory Reset (Last Resort)

• If nothing works, perform a factory reset:
  • Press and hold Cancel + Back (↩) + Copy Color for 5+ seconds.
  • The printer should restart and reset to factory settings.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support 

[122Jenn]

None of this worked and everything is up to date. I’ve had issues since day 1 with this printer. HP sent me a new print head and that didn’t resolve it either. 

[Max3Aj]

Hi @122Jenn, Thank you for your response. 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

Now, let's dive into the issue! Could you please elaborate on what's happening with your printer? The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

We're all ears! 

Regards, 

Max3Aj