Continued error message to change ink cartridge black, cleaned heads, replaced cartridge but still s

[Macha85]

Continued error message to change ink cartridge black, cleaned heads, replaced cartridge but still error remains

[Kuroi_Kenshi]

Hi @Macha85,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding printer cartridge error!  

We're thrilled to have the opportunity to assist you and provide a solution.

1. First, check cartridge compatibility. Ensure you're using a genuine HP 61 Black ink cartridge. If using a refilled or third-party cartridge, the printer might not recognize it properly.
    
2. Next, remove and reinstall the cartridge. Turn off the printer and unplug it. Open the cartridge access door, remove the black ink cartridge, and inspect the chip and contacts for dirt or ink residue. Wipe the contacts gently with a lint-free cloth slightly dampened with distilled water. Let it dry, reinsert the cartridge, and close the door. Plug the printer back in and turn it on.

Refer to this document for further assistance :  https://support.hp.com/us-en/document/ish_1721989-1461843-16

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,