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‎09-04-2023 10:02 AM - edited ‎09-04-2023 10:07 AM

HP Recommended
Product: HP OfficeJet Pro 7740 Wide Format All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I have an HP OFFICEJET PRO 7740 G5J38A printer, it tells me that I am using continuous ink in a cartridge, and that is false. I have tried to contact HP and it has been impossible, I cannot accept that this happens. I would like a solution and an answer. HP SMART for me is a nightmare.

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1 person had the same question
2 REPLIES 2

‎09-04-2023 12:23 PM

HP Recommended

What is your ink level for all 4 ink cartridges? An empty ink cartridge can cause this issue.




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‎09-04-2023 01:26 PM - edited ‎09-04-2023 01:27 PM

HP Recommended

Hello, thanks for helping me, the levels were a little low, about 30% was missing, I took them out and the liquid is still heard when I shake them.
Now removing and inserting the cartridges, another cartridge appears additional to the cyan, now the magenta color has the same problem

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