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‎07-08-2022 08:09 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Today my HP Office Pro 8600 displayed a error Message that I had a counterfeit Ink cartridge (Black 950XL) installed it refused to print and when it did i printed text (letters single file)  down the left hand side of the page.  The cartridge was purchased at Walmart (on 9/20/21) in a double pack along with  951 ink cartridges.  I still have the box 

it came in and it has printed on the side of the Cartridge, " Replaces HP950XL  (cn045an) and A picture of a power button and (onn)". The only other thing it's says is black.

On the opposite side it has two small stickers, One says" for Cartridge support " Visit us online at: www. Cartridge-Support.com. The other sticker is like a price tag displaying the numbers 8138358 and below that 6458783.The box it came in is clearly marked as a HP product container and was locked in a display case at the local Walmart. we have the original receipt somewhere but have yet to find it. I do know that this was a expensive purchase of Ink.

 

I need to use my printer and this ink cartridge, but do not want text going down the left side of my documents. I don't know  exactly what to do, or who to speak to, even how to prove this was a honest purchase. I have been using this cartridge for months now trouble free until to day.  I could use a little help solving this problem. Thank you

Category:
1 person had the same question
9 REPLIES 9

‎07-12-2022 07:26 AM

HP Recommended

Hi @Gaspe,

 

Welcome to the HP Support Community

I'd like to help!

 

I understand you are receiving a counterfeit cartridge error.

 

Could you share an image of the cartridges you are using with the cartridge number facing the camera?

 

Let me know!

1 person found this reply helpful
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‎07-13-2022 06:32 PM

HP Recommended

I will take Pictures of the cartridge, and the others that came in the HP Ink Pack.  I use a desk top and am not completely computer savvy.  as soon as I get the pictures onto my desktop I will sendm them on.

Gaspe

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‎07-14-2022 03:32 PM

HP Recommended

Sounds good, keep me posted

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‎07-15-2022 01:14 PM

HP Recommended

IMG_20220715_145912.jpgIF IMG_20220715_150117.jpgIMG_20220715_150146.jpgIMG_20220715_150151.jpg

Hopefully I did this correctly. The large black one is the one in question.  thank you for your halp

Gaspe

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‎07-15-2022 10:50 PM - edited ‎07-15-2022 10:51 PM

HP Recommended

Well the packaging certainly looks genuine. Any chance you could post a picture of the label on the side of the cartridge? The website you state was on the package is actually for a 3rd party manufacturer/remanufacturer.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎07-20-2022 07:32 PM

HP Recommended

IMG_20220715_150146.jpgIMG_20220715_150151.jpg

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‎07-20-2022 07:45 PM

HP Recommended

I sent those Photos that you requested about the sides of the cartridge. I would have put the text with the Photos (which I had thought you had received with my the original Photos I had sent) but i could not find a area to type the text ...Hence the the seperate reply .

thank you 

gaspe

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‎07-26-2022 12:58 PM

HP Recommended

It does not appearLeft side of CartridgeRight side of Cartridge that the photos I attached 2x now are being displayed in my reply message I will try once again

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‎08-05-2022 08:46 AM

HP Recommended

I sent the picture of the Cartridges' but received a e-mail that HP that HP rejected the images. It appears that I had some information on sticky notes that appeared in the original picture. I have edited the photo of both sides as you requested .

my wife mistakenly replaced the ink Cartiridge and threw away the original faulty. Thank you IMG_20220715_150146.jpgIMG_20220715_150151.jpgIMG_20220715_150151.jpgCartiridge

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