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‎01-24-2026 04:32 PM

HP Recommended

Hi,

 

Welcome to the HP Support Community!  

  

We're here to help you tackle that hardware malfunction! Don't worry, we've got your back!  

 

I would request you to please share me the picture of the cartridges via private message.

  

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential.  

  

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link.  

You can use this link as well:  

Private Messages - HP Support Community 

 

We're looking forward to helping you resolve this issue!  

  

Stay tuned, and thanks for your patience!  

  

Best regards, 

Pallipurath.

I'm an HP Employee.


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‎01-24-2026 05:30 PM

HP Recommended

I am on the page  which has HP in the upper left corner and a shopping cart, person icon and my name in the top right corner.   I don't see any envelope to click on. and the link says I don't have privledges.   Here is a pic of the cartridgehp 962 Cyan.jpg

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