Customer Service

[DynamoDevesh]

very difficult to approach customer care person....
my printer is out of warranty - but i want to get it repaired from authroised hp person - but it is **bleep** hard to approach hp. customer care - they will keep suggesitng virtual assistant , video tutorial etc.. why not a direct call????????

[Dragon-Fur]

@DynamoDevesh 

Welcome to the HP Community --

HP Support is not a general repair depot.

Except in cases where there is made an exception based on the particular merits of the situation, out-of-warranty repairs should be taken to a local repair facility in the region where the customer is located.

Yes, I know it is not what you want.

If you believe your case is special and requires attention, we can submit a request to our Moderator team to take a look.

For those reading:

HP Support – Hardware / Technical Support for Devices in Warranty

Registered Devices in Warranty:

Contact HP Support

Start here:

 HP Support virtual repair center

Printers

 Contact HP Support – Printer Support

HP Support  HP World-Wide Support

Select your region and follow the prompts

HP Support - Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

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Reminders - READ

Case submission to HP Support is available to those whose devices registered and are still in Warranty.

Some regions display phone / chat contact information only after the case is submitted online

Not every issue is covered under the standard Hardware Warranty.  Purchased Care Pack Warranties differ by contract.

HP is not a "general" repair facility:  Requests for out-of-warranty repairs are usually not accepted.

If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.

Important

HP Phone numbers you find on the Internet have likely been hijacked. Old HP phone numbers – for example, those numbers no longer used by HP since the move to “online” case submissions – might have been taken over by thieves.

Do not be a victim.

Stay vigilant.

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References / Resources

HP Device Home Page - References and Resources

Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Warranty Check, Security & Viruses, Software and Drivers, Setup & User Guides, Product Specifications, Accounts and Registration, Warranty & Repair

Open

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