Customer service is poor

MonteroS01 · ‎02-19-2022

Ok so the last time I heard from anyone about my printer ink issue was February fourth and I was told that if they don’t hear from me within the next day they will consider problem resolved. I quickly replied and nothing. I just want to know will they honor the warranty on their ink or should I throw the printer away and now ever get anything from HP ever again.

Repairatrooper · ‎02-19-2022

This is a peer to peer support site and we do not access that type of information here. I am escalating your case to the moderators and ask them to have someone reach out to you. They will usually send you a private message, and when they do the envelop icon on the upper right of the page will turn red.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

Dilip_18 · ‎02-21-2022

Hi@MonteroS01,

Welcome to the HP Support Community! I'd like to help!

I sincerely apologize for the experience that you had with our customer service team. Going forward, we are going to take steps to ensure that this situation does not happen again.

I have sent you a private message, for the service option that cannot be shared in a public post.
Can you please check your inbox on the forums page for the private message. Keep in mind not to publicly post personal information (serial numbers and case details).

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

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