Cyan Ink Cartridge

[Karenan]

My 8600 Officejet Printer ran out of Cyan ink in the middle of a print job.  I replaced the cartridge and the error message did not clear.  It said there was a problem with the printer or ink system.  I tried two different Cyan cartridges, removed the print head and tried many resets.  After removing the print head, the original error message cleared and said the Cyan cartridge was depleted and needed to be replaced.  I replaced it with a new cartridge that had been in the printer earlier and it said the cartridge was damaged.  So, I went out and bought  a new cartridge and it still says the cartridge is damaged.  What can I do?

[Irfan_06]

Hi @Karenan,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer.

Kindly refer to the steps on this link and let me know if that fixes the issue.

Also, update the printer firmware by clicking on this link.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Karenan]

I followed your instructions and finally got the printer to accept the cyan cartridge.  However, it then rejected a new cartridge of black.  I replaced the black and then the printer rejected all the cartridges.  I put the 8600 on the curb and recycled all the cartridges, and purchased a new printer which was extremely difficult to install.  No kudos to HP for over 4 hours trying to troubleshoot installation of the Officejet Pro 8025e.  Contacted HP and connect with a tech who spent another two hours to get the equipment connected.  

[Irfan_06]

Hi @Karenan,

I am sorry to hear that the above steps did not help much.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support