Cyan & Magenta not working - HP Officejet Pro 8020

[ChesterCarlson]

Hello,

     I have been unable to successfully troubleshoot my printers issue. Black & Yellow are working fine, but Cyan and Magenta will not show up.

so far I have  I have:

• reset the printer to factory defaults.
• updated the firmware
• replaced the ink cartridges
• cleaned the print heads - 6 times
• cleaned the contacts on the print head and cartridge
• verified the cartridge vent is not blocked on the Cyan and Magenta.
• performed 2 hard resets

In addition to not seeing Cyan and Magenta on the test page, I cannot make a photocopy of a scanned color document. It just comes out discolored with everything looking yellow.

 Thanks in advance for any advice.

[Kumar0307 · Accepted solution]

@ChesterCarlson, Welcome to the HP Support Community!

I understand the printer is not printing in Cyan and Magenta. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

If you have tried the steps mentioned in this document - Black Ink Not Printing, Other Print Quality Issues, and also replaced the ink cartridges, yet the issue persists, I'm afraid this is a hardware issue with the printer.

Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!