Cyan and Yellow ink not printing

[SumanDM]

All color ink filled but noy Magenta and black colors are printing. Other two cyan and Yellow are not printing 

[A_Gayathri]

Hi @SumanDM,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP Smart Tank 516 Wireless All-in-One printer is not printing cyan and yellow, but the magenta and black inks are working, here are some steps you can follow to troubleshoot the issue:
 

Check Ink Levels: Ensure that the cyan and yellow ink levels are sufficient. Sometimes the printer might not print if the ink levels are too low.
 

Clean Printheads:

• Open the HP Smart app or the printer's control panel.
• Navigate to the "Printer Maintenance" or "Tools" section.
• Select "Clean Printheads" and follow the on-screen instructions.

Check for Clogged Nozzles:

• Print a diagnostic page or a test page to see if the colors are printing.
• If there are missing colors, the printheads might be clogged.

Verify Ink Cartridge Installation:

• Ensure that the ink cartridges are properly installed and seated correctly.
• Remove and reinsert the cartridges to make sure they are properly aligned.

Perform a Printhead Alignment:

• This can usually be done from the printer's menu or the HP Smart app.
• Follow the prompts to complete the alignment process.

Update Printer Firmware: Update the firmware on an HP printer

• Check if there is a firmware update available for your printer.
• Update the firmware through the HP Smart app or HP's official website.

Run Printer Diagnostics:

• Use the HP Smart app to run a printer diagnostic.
• Follow any recommendations or troubleshooting steps provided by the diagnostic tool.

Check for Error Messages:

• Look for any error messages on the printer's display or in the HP Smart app that might indicate a problem with the ink system.

Replace Cartridges:

• If the issue persists, try replacing the cyan and yellow cartridges with new ones to rule out the possibility of defective cartridges.

Refer to this document: HP Smart Tank 516 Wireless All-in-One User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[SumanDM]

iIve checked all the necessary troubleshooting. It seems hardware issue.

[A_Gayathri]

Hi @SumanDM,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!