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‎06-23-2023 07:35 AM

HP Recommended
Product: HP ENVY Photo 7855 All-in-One Printer

I just replaced my color cartridge in my HP Envy Photo 7855 printer, and everything is working fine except the cyan color does not show up. Magenta and yellow both look perfect. I have cleaned the cartridges multiple times and the print quality pages show no cyan at all. I have also tried rebooting the printer and gone through all of the troubleshooting. I manually blotted the cartridge and saw all three colors equally. How do I fix this?

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1 person had the same question
1 REPLY 1

‎06-25-2023 09:09 PM

HP Recommended

Hi @Hannon13,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

If you have performed all the steps from this document and still having issues then the cartridge might be faulty. 

 

Update firmware if required. Click here

 

Hope this helps! Keep me posted for further assistance.


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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