Cyan color cartridge not working correctly after multiple cleanings and cartridge replacement

[jasper_dupont]

Bad color quality when cyan is used either by itself of blended with the other color cartridges. Have performed the cleaning routine multiple times and have replaced the cyan color cartridge. Does not correct the problem.

 Print Quality

[Max3Aj]

@jasper_dupont, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

Thanks for sharing the print quality test page. Based on the analysis:

• The cyan color block shows horizontal white lines, which is a clear sign of inconsistent ink flow.
• This typically points to clogged nozzles, air bubbles, or printhead issues, even if the cartridge is new.

Here are some steps you can try next:

Deep Printhead Cleaning

• Run the deep cleaning or printhead cleaning utility from your printer’s control panel or HP Smart app. This is more intensive than the standard cleaning.

Printhead Alignment

• After cleaning, perform a printhead alignment. This can help recalibrate ink distribution.

Manual Printhead Cleaning

If the issue persists:

• Remove the cartridges and gently clean the printhead contacts with a lint-free cloth and distilled water.
• Let it dry completely before reinserting.

Check for Firmware Updates

• Ensure your printer’s firmware is up to date via the HP Smart app or HP's support site.

Try Another Cyan Cartridge

• Even new cartridges can be defective. If possible, try a different cyan cartridge from a different batch.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support