Cyan color not printing, new cartridge, ran Print Dr diagnostics, did head cleaning, HP Envy 5660

[LeeBW]

Cyan color does not print. I installed a new cartridge, ran HP Doctor diagnostic, did head cleaning process 2nd and 3rd level, still does not print cyan.

[Raj2111]

Hi @LeeBW 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

Please try this document, click here

try additional steps.

1. Check the Cartridge and Ink Levels

• Ensure the new cyan cartridge is properly installed. Sometimes, the cartridge may not be seated correctly.
• Double-check the ink levels in the HP Smart app or through the printer's control panel to make sure the cyan ink is not empty or dried out.

2. Run Printer Head Cleaning Again

• On the printer's control panel, go to Settings > Printer Maintenance > Clean Printhead.
• Follow the on-screen instructions and perform the Deep Clean or Extended Clean if available. This can sometimes help clear stubborn clogs.

3. Check for Blockages in the Printhead

• Turn off the printer and unplug it from the power.
• Remove the cyan ink cartridge and use a soft cloth dampened with warm water to gently wipe the printhead. Be careful not to damage the head.
• Wait for it to dry completely before reinstalling the cartridge and powering on the printer.

4. Use HP's Print and Scan Doctor Again

You can download it here if needed: click here

• HP Print and Scan Doctor

5. Check for Printer Firmware Updates

• Go to Settings > Printer Maintenance > Update the Printer.
• You can also visit the HP website and search for your printer model to check if there’s a new firmware version available.

6. Try a Different Cyan Cartridge

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support

[LeeBW]

Thank you. I did try all the steps, and still had no cyan. This was a brand-new, HP cartridge. I finally opened another new cartridge, and the cyan was fine. So apparently it was a faulty cartridge, but unfortunately, I purchased it a year ago from Staples and don't have a receipt, so I'm out the $$, but the printer at least seems fine.

[Irwin6]

Hi @LeeBW,

That's great! Happy to hear that the issue has been resolved after replacing the ink cartridge.

As there is an issue with the one of the ink cartridges that is not working. 

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further with the replacement ink based on the warranty available. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support