Cyan color not printing, new cartridge, ran Print Dr diagnos... - HP Support Community

LeeBW · ‎11-21-2024

Cyan color does not print. I installed a new cartridge, ran HP Doctor diagnostic, did head cleaning process 2nd and 3rd level, still does not print cyan.

Raj2111 · ‎11-23-2024

Hi @LeeBW

Welcome to the HP support community.

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

Please try this document, click here

try additional steps.

1. Check the Cartridge and Ink Levels

Ensure the new cyan cartridge is properly installed. Sometimes, the cartridge may not be seated correctly.
Double-check the ink levels in the HP Smart app or through the printer's control panel to make sure the cyan ink is not empty or dried out.

2. Run Printer Head Cleaning Again

On the printer's control panel, go to Settings > Printer Maintenance > Clean Printhead.
Follow the on-screen instructions and perform the Deep Clean or Extended Clean if available. This can sometimes help clear stubborn clogs.

3. Check for Blockages in the Printhead

Turn off the printer and unplug it from the power.
Remove the cyan ink cartridge and use a soft cloth dampened with warm water to gently wipe the printhead. Be careful not to damage the head.
Wait for it to dry completely before reinstalling the cartridge and powering on the printer.

4. Use HP's Print and Scan Doctor Again

You can download it here if needed: click here

HP Print and Scan Doctor

5. Check for Printer Firmware Updates

Go to Settings > Printer Maintenance > Update the Printer.
You can also visit the HP website and search for your printer model to check if there’s a new firmware version available.

6. Try a Different Cyan Cartridge

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

-Regards
Raj-HP Support

Raj2111
I am an HP Employee

LeeBW · ‎11-25-2024

Thank you. I did try all the steps, and still had no cyan. This was a brand-new, HP cartridge. I finally opened another new cartridge, and the cyan was fine. So apparently it was a faulty cartridge, but unfortunately, I purchased it a year ago from Staples and don't have a receipt, so I'm out the $$, but the printer at least seems fine.

Irfan_06 · ‎12-03-2024

Hi @LeeBW,

That's great! Happy to hear that the issue has been resolved after replacing the ink cartridge.

As there is an issue with the one of the ink cartridges that is not working.

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further with the replacement ink based on the warranty available. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

LeeBW · ‎12-09-2024

Thank you. I apparently do not have access to private messages as I see nothing that you describe (Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link). When I click on the link in your message, it says I don't have the necessary level of privileges to access the information. Nonetheless, I purchased the ink cartridge a while ago (I always keep one or two on hand) and don't have a receipt for it (purchased at Staples). So I think I'm out of luck, and I doubt that HP would care that my printer cartridge didn't work as promised. I appreciate your help, though.

Irfan_06 · ‎12-12-2024