Cyan color not printing

[Mariaaacanada]

When printing quality diagnostic the color cyan is not printing 

[DoBetter1]

I have a similar complaint.  Just purchased Cyan ink for my hP8035 printer on 5/14/2023 from Office Depot.  The Cyan cartridge will not work.  It's happening again!  

[Raj2111]

Hi @Mariaaacanada 

Welcome to the HP Support Community.

I'd like to help!

To be able to answer you effectively, we need some information

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial number, phone number, email ID, etc.

-Regards,

[Raj2111]

Hi @DoBetter1

Welcome to the HP Support Community!

I understand that you are not able to print your E-mail, I am glad to assist you today.

Please try these steps: click here

Hope this helps!

Please perform these steps and Feel free to reply to your public post for any further assistance.

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Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

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[DoBetter1]

Product Name: HP OfficeJet Pro 8035

Product #: 5LJ23A

Max

[DoBetter1]

After placing the new cartridge in, the message says "Cartridge Problem.  Cyan - One or more cartridges are missing or damaged..."  I believe that the brand new cartridge is damaged.  

[Raj2111]

@DoBetter1 

Thank you for posting back,

I would suggest you try with a different cartridge.

refer to this document: Click here

 Keep me posted.

Thank you for being a Valuable Member of our HP Family.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

-Regards, 

[DoBetter1]

I already tried this and I received the same message "Cartridge Damaged..."  Thanks anyway.

[Raj2111]

Hi @DoBetter1 

To get the answer to this question, we have limited support boundaries in the support community as of now.

 I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile.

Thank you for being a Valuable Member of our HP Family.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

-Regards,