Cyan color not showing up in color printing

[WB16]

My printer was working OK until I replaced the HP ink cartridges. Even it shows that Cyan ink cartridge is full but it won't print blue color. In Printer Status Report it gives blank space for Cyan color where as all other colors show up good and strong. Tried various methods from rebooting to clean up heads to no avail. 

[Kumar0307]

@WB16, Welcome to the HP Support Community! I’m here to help.

I understand the printer is not printing in blue. Make sure you are using HP ink cartridges. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

Make sure you have tried the steps mentioned in this document - Black or Color Ink Not Printing, Other Print Quality Issues

Check the ink level on the printer screen and replace any low/empty ink cartridges.

Clean the printhead up to 2 times and print a test page to check the result.

Try making a standalone copy from the flatbed glass and check if that works. By this, we can conclude if this is a hardware or a driver issue.

If the issue persists even after replacing the ink cartridges, I'm afraid this is a hardware issue with the printhead and it is non-removable on this model printer. 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!